1. Our Core Policy
We want you to feel confident and beautiful in your Rimayra outfits. If you wish to request an exchange or return (such as a sizing issue or receiving a defective piece), requests must be raised within 48 hours of delivery.
Condition: Items must be unworn, unwashed, and returned in their original condition with all tags strictly intact. Garments showing signs of wear, perfume, makeup stains, washing, or alterations may not be eligible for return or exchange and will be sent back at the customer's expense.
An unboxing video is mandatory for damaged, defective, or incorrect product claims.
Most Rimayra pieces are launched in limited quantities, so exchanges are subject to product availability.
2. Reverse Pickup & Return Charges
Exchange
- We can arrange a reverse pickup for exchange requests.
- Charge of ₹199 covers both the reverse pickup and the delivery of the exchanged product.
- This amount must be paid by the customer before the exchange is processed.
Return
- For return requests, customers are required to self-ship the product to our New Delhi warehouse using a reliable courier.
- Once the product passes our quality check, store credit will be issued.
If you prefer us to arrange the reverse pickup for a return, the pickup charges will be deducted from your store credit.
3. Store Credit
We do not provide refunds to the original payment method.
Store credit is issued only after the returned product is received and passes our quality check.
Store Credit Validity
- Store credit is issued within 24–48 hours after QC approval.
- It will be shared via Email/SMS as a digital gift card.
- Store credit is valid for 60 days from the date of issue.
Shipping charges and COD handling charges are non-refundable.
Store Credit is available for:
- Approved return requests
- Product lost in transit
- Product damaged during shipping (mandatory unboxing video required)
Store credit will not be provided for:
- Incorrect size selected by the customer
- Size or fitting issues
- Change of mind
4. Exchange Process
Exchange dispatch begins only after the original product has been received and passes our quality check.
If your requested size becomes unavailable during the exchange process, we may offer either:
- An alternative product of similar value, or
- A store credit coupon valid for 30 days
Refunds to the original payment method will not be provided.
Each order is eligible for only one return or exchange. Orders placed using store credit may not be eligible for further returns or exchanges.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing support@rimayra.com.
Please share:
- An unboxing video
- Clear images of the product and packaging
Once verified, we will arrange a replacement, exchange, or store credit depending on product availability.
Please note that slight colour variations caused by lighting, photography, or screen settings are not considered manufacturing defects.
6. Order Cancellation
Orders can only be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, our standard Return & Exchange Policy will apply.