At Rimayra, we want you to feel confident and beautiful in every piece. Please read this policy carefully, as returns and exchanges are handled differently.
1. Our Core Policy
- Size or fitting issues → Exchange only. We do not offer returns or store credit for size or fit. If your size doesn't work out, we'll arrange an exchange, subject to availability.
- Damaged, defective, or wrong product → Return eligible. In these cases only, we accept a return. A clear unboxing video is mandatory and must be shared within 48 hours of delivery - without it, the claim cannot be processed.
All exchange and return requests must be raised within 48 hours of delivery.
Condition: Items must be unworn, unwashed, and returned in their original condition with all tags strictly intact. Garments showing signs of wear, perfume, makeup stains, washing, or alterations will not be eligible and will be sent back at the customer's expense. As most Rimayra pieces are made in limited quantities, exchanges are always subject to availability.
We do not accept returns or exchanges for:
- Change of mind
- The product appearing different from the images due to screen, lighting, or photography (slight colour variation is not a manufacturing defect)
- Not liking the fabric, feel, or texture of the cloth
- Wrong size selected by the customer (eligible for exchange only)
2. Reverse Pickup & Charges
Exchange (size/fitting): We can arrange a reverse pickup. A charge of ₹199 covers both the pickup and redelivery of the exchanged product, payable before the exchange is processed.
Return (damaged or wrong product): Customers self-ship the product to our New Delhi warehouse using a reliable courier. Once it passes our quality check, store credit is issued. If you'd prefer us to arrange the pickup, the charge is deducted from your store credit.
3. Store Credit
We do not provide refunds to the original payment method. Wherever applicable, the eligible amount is issued as Store Credit — a digital gift card shared via Email/SMS.
- Issued within 24–48 hours after QC approval
- Valid for 60 days from the date of issue
- Shipping and COD handling charges are non-refundable
- Each order is eligible for only one return or exchange; orders placed using store credit may not be eligible for further returns or exchanges
4. Exchange Process
Exchange dispatch begins only after the original product is received and passes our quality check. If your requested size becomes unavailable during the process, we may offer an alternative product of similar value, or a store credit coupon valid for 30 days.
5. Damaged, Defective, or Incorrect Items
Returns are accepted only in these cases. Notify us within 48 hours of delivery at support@rimayra.com and share:
- An unboxing video (mandatory - claims without it cannot be accepted)
- Clear images of the product and packaging
Once verified, we'll arrange a replacement, exchange, or store credit depending on availability.
6. Order Cancellation
Orders can be cancelled only before dispatch. For prepaid orders cancelled before dispatch, the amount is issued as Store Credit (valid 60 days), not a cash refund. Once shipped, the standard Return & Exchange Policy applies.